We care about your privacy. This policy explains what data we collect, why we collect it, and how we protect it. We have written it in plain English — no lawyer-speak.
When you fill out our contact form or reach out via WhatsApp or email, we collect your name, business name, phone number, email address, and the details you share about your project. We only collect what you voluntarily provide.
When you visit our website, we may collect basic usage data such as pages visited, time spent, and the device or browser you're using. This is collected in aggregate and is never tied to your identity.
The primary reason we collect your details is to get back to you about your project. We use your contact information to send you a proposal, schedule a call, and communicate throughout the project.
Aggregate, anonymised data helps us understand which pages are useful and how visitors find us. We use this to make WandUp better — nothing more.
Your information is never sold, rented, or traded to third parties. Full stop.
Contact form submissions are delivered to our email inbox and stored in our project management tools. We do not run our own database of user records.
We take reasonable steps to protect your information — including encrypted communications (HTTPS), access controls, and using reputable third-party services. No method of transmission over the internet is 100% secure, but we do everything practical to keep your data safe.
We retain your contact details and project correspondence for as long as necessary to deliver our service and comply with any legal obligations — typically no longer than 2 years after our last interaction.
You can request a copy of the personal information we hold about you at any time. If anything is inaccurate, let us know and we'll correct it promptly.
You can ask us to delete your personal data. We'll honour this request unless we're required by law to retain it.
If you receive any follow-up communications from us that you didn't ask for, just reply and ask us to stop. We'll remove you immediately — no questions asked.
If you have any questions, concerns, or requests related to this Privacy Policy, reach out to us at hello@wandup.in or via WhatsApp. We'll respond within 24 hours on working days.